1.0 Standard Terms of conditions:

1.1 Please not upload offensive comments or material to luxemacarons.co.uk. These will be deleted and posts that break the law may be reported to the police.

1.2 All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Luxemacarons.co.uk (Luxe Macarons Ltd) or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Luxe Macarons Ltd (luxemacarons.co.uk) or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

1.3 Disclaimers and Limitations on Luxe Macarons Ltd. (luxemacarons.co.uk). The information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty, and in particular, Luxe Macarons limited does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Terms and Conditions of Sale The following are the terms (“Terms”) on which Luxe Macarons Ltd (“we”, “our”, or “us”) have agreed to supply French macarons (“Products”) to you (“you” or “your”). We are Luxe Macarons Ltd a company registered in England and Wales. Our company registration number is 11004737

We have our registered office at 41 Willow Drive, St Edwards Park, Cheddleton, Leek, Staffordshire, ST13 7FD.  Our registered VAT number is:296747245

2.0 When ordering your macarons online

2.1 Due to the fragile nature of production, goods ordered in a specific colour, flavour and appearance may or may not be the exact equivalent of any pictures or samples provided in advance. As all of our macarons are handmade, a slight change in colour can occur. 2. The images of the products on our website and social media platforms are for illustrative purposes only. We make every effort to display the colours and fillings accurately. We cannot guarantee that your computer’s display of colours accurately reflects the colour of our products. Your products may vary from those images. 3. Images used on our social media pages and certain pages on our website may be stock photos and no longer be available to purchase. 4. We cannot take responsibility for any damage caused by our couriers mishandling of the parcel and will not offer a refund or replacement. 5. We send our macarons fresh and they are best kept cool in the fridge for up 5-6 days.

Macarons are best consumed at room temperature. 6. If we are not able to send you one or more of the flavours you have picked for your order, we reserve the right to replace it with a close alternative if your choice is not available (we will always discuss this with you). 7. In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price. 8. It is your responsibility to ensure that you order from us with sufficient leadtime to prevent any loss or disappointment resulting from non-shipment or late delivery that is beyond our control.

3.0 Returns for macaron orders

3.1 We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product. 2. Where a complaint is raised we will require clear images of the product, packaging and shipping label to investigate and find a solution to resolve the matter. Failure to provide any images within 24 hrs will void any refund that we can offer. 3. In the event where the fault is with the product, we will require the product to be sent back to us before issuing a refund. 4. We will not issue a refund for items that have already been consumed. 5. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 6. Depending on circumstances, Luxe Macarons will issue a credit note, discount offer or resend the order. 7. If, for some reason, you are unsatisfied with your purchase, please contact our offices on 01782 962733 within 24 hours of when the package was received,

3.2 We will make every effort to make sure you are happy with your Luxe Macaron experience.

4.0 Shipping Policy

4.1 Luxe Macarons ships orders UK wide using APC as our third party shipping providers. In the case of APC, as long as your order is received before cut-off,(12:00 pm the day before delivery is required) you will receive this next day. A safe place to leave the macarons is suggested or a neighbour to take collection to ensure you receive your Luxe Macarons in time.•

4.2 For large orders e.g. Corporate, Weddings, we use APC delivery service on a next day delivery basis, unless requested to be hand delivered We cannot accept liability for any delays caused by couriers. 3. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries that are shipped on time.

4.3 We cannot take responsibility for errors in the shipping address made by the customer at the time of ordering. 7. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabelling

4.4 You must contact us within five (5) days of the expected delivery date to notify us of any late or missing shipments. 10. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire.

5.0 Gift Vouchers

5.1 Gift Vouchers are valid for one year from date of purchase. 2. Gift Vouchers can be used to redeemed against any product available on our website, 3. It is your responsibility to ensure that the voucher is used before its expiry date. 4. Vouchers cannot be redeemed for cash, or refunded. 5. Gift Vouchers are redeemable against any online product sold by Luxe Macarons Ltd.

6.0 Weddings, Corporate and other large quantity event orders

6.1 Due to the nature of production goods ordered in a specific colour, flavour and appearance may or may not be the exact equivalent of any pictures or samples provided in advance. 2. All specifications are approximate only and as the product is handmade, subject to some variation and deviation. 3. We cannot take responsibility for any damage caused by our couriers mishandling of the parcel and will not offer a refund or replacement. 4. Orders for bespoke wedding orders can only be cancelled 4 weeks prior to pick up or shipping. If you are postponing your date we may be able to honour the order however this is only if it has not yet been scheduled for production. If this is the case, we can only offer a partial refunds If, for some reason, you are unsatisfied with your purchase, please contact our offices on 01782 962733 within 24 hours of when the package was received, and we will make every effort to make sure you are happy with your Luxe Macarons experience. 2. We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product. We will require pictures taken within 24 hours of receiving the order. 3. In the event where you feel you cannot use the macarons, we will require the macarons to be returned to us at, Luxe Macarons Ltd, E4 Trentham Business Quarter, Bellringer Road, Trentham Lakes South, Stoke on Trent, ST4 8GB. without undue delay and in any event not later than 14 days from the day on which they arrived. You will bear the cost of returning the products. 4. Depending on circumstances, Luxe Macarons Ltd will issue a credit note, discount offer or resend the order.

6.2 To complete your return, we require a receipt or proof of purchase. 3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 5. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. 6. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact Luxe Macarons Ltd, E4 Trentham Business Quarter, Bellringer Road, Trentham Lakes South, Stoke on Trent, ST4 8GB and will not be reimbursed for shipping. 7. In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.

7.0 Cancellations and modifications

7.1 If you wish to cancel or modify your online order (not for private or wedding orders) you must do so no later than 9am 24 hrs before your intended shipment date. 2. For order cancellation or modification requests, please contact us with this request in writing via email support@luxemacarons.co.uk. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. When contacting us, please include your name, contact number and order number. We aim to respond before close of business that day, or within 24 hours at the latest excluding weekends. Luxe Macarons Ltd is open Monday–Saturday, 8.00am-5.00 pm. We will try to reply to your enquiry within 24 hours during working hours.

7.2 Luxe Macarons Ltd is closed for business on Sundays. If we are unavailable to take your call please leave us a message including your name, number and where relevant order number and reason for calling.